This policy describes the general refund rules for paid Bruonix programs and digital materials.
Service provider
- Service provider
- Giorgi Pardzhikiya
- Brand / Platform
- Bruonix
- Business status
- Micro Business Status
- Identification number
- 19201122710
- Country of registration
- Georgia
- Legal address
- 14A Konstantine Leselidze Street, Village Akhalabastumani, Georgia
- Phone
- +995 522 223 953
- Support e-mail
- info@bruonix.com
- Legal contact e-mail
- parjikia@bruonix.com
- Website
- bruonix.com
How to request a refund
To request a refund, the user should contact parjikia@bruonix.com or use +995 522 223 953. Include the account e-mail, program name, purchase date and reason for the request.
Digital content
Bruonix programs are digital content and/or a digital service. If the user has received access to a digital program and started using the materials, the possibility of a refund may be limited according to applicable rules and purchase terms.
Refunds may be reviewed when
- the user paid for a program but access was not provided due to a technical error;
- a duplicate payment occurred;
- the program was unavailable due to a technical issue;
- the user contacted Bruonix before starting to use the paid digital material.
Refunds may be declined when
- the user has already received access and started using the digital program;
- the user violated platform rules;
- the request does not include the information needed to verify the purchase;
- the purchase was made through a third-party service where refunds are governed by that service's rules.
Review time and payment providers
Bruonix aims to review refund requests within a reasonable time after receiving all necessary information.
If payment was processed through a third-party payment provider, refund timing and method may depend on the rules of the bank or payment service.